Shipping policy

Shipping Policy

All orders are shipped from our warehouse in Melbourne, Australia. By placing an order, you agree to the following terms and conditions.

1. Processing & Dispatch Times

  • Ready-to-Ship Items: Orders are processed and dispatched within 2 business days.

  • Pre-order / Custom Items: Please allow 3 to 8 weeks for production and dispatch.

  • Holidays: We do not ship on weekends or Australian public holidays.

  • Tracking: Once your order is dispatched, a tracking number will be sent to your registered email address.

2. Shipping Methods & Delivery Estimates

All orders are shipped via Australia Post (AusPost).

Domestic (Within Australia)

Service Delivery Time Cost
Standard Shipping 2–5 Business Days FREE
Express Shipping 1–2 Business Days $10 AUD

International (Outside Australia)

Service Delivery Time Cost
Standard International 5–10 Business Days $40 AUD
Express International 3–6 Business Days $60 AUD

Note: Delivery times are estimates provided by Australia Post and may vary due to customs clearance or local courier delays.

3. Address Errors & Unclaimed Packages

  • Buyer Responsibility: It is the buyer's responsibility to provide the correct shipping address and a valid phone number. If delivery fails due to an incorrect address or an unreachable recipient, the buyer is responsible for all reshipping costs.

  • Returned to Sender (RTS): If a package is returned to us by the carrier, any refund requested will be minus the original shipping fee and any return handling fees incurred by the merchant.

  • Unclaimed/Destroyed Packages: If the local postal service or customs destroys a package because it was not collected within the required timeframe, no refund will be issued.

4. Damaged & Lost Items

Damaged Goods

  • Report Window: Damage must be reported within  48 hours of delivery.

  • Evidence Required: You must provide clear photos of the outer shipping box and the damaged product. Failure to provide these within the timeframe will result in the claim being rejected.

  • Resolution: Once verified, we will provide a free replacement or a full refund.

Lost Packages

  • Marked as "Delivered": If the tracking shows "Delivered" but you have not received the package, the merchant is not responsible. You must contact your local post office or carrier to file a dispute.

  • In-Transit Loss (No Updates): If the tracking has not updated for an extended period and the carrier confirms the package is lost, we will take full responsibility and offer a free reshipment or a full refund.

5. International Duties & Taxes (Customs)

  • Responsibility: All import duties, Value Added Tax (VAT), and customs clearance fees are the sole responsibility of the customer. These are not included in our shipping prices.

  • Refusal to Pay: If a buyer refuses to pay customs duties and the package is returned to us, we reserve the right to deduct two-way shipping costs (outbound and return freight) from the final refund.